Telecommunications Services Industry

Optus has been under intense scrutiny after a network outage in September left hundreds of people unable to call Triple Zero and was linked to three deaths.

More than 14,000 Optus services south-east of Melbourne were affected by the Wednesday morning outage, which the telco says was caused by vandals attempting to steal copper.

There are growing questions about whether one of Australia's largest telcos could have done more to ensure customers would be able to call Triple Zero.

TPG Telecom says a Sydney customer died after outdated software blocked a Samsung phone from making Triple Zero calls.

As smartphones swallow childhood, a growing movement of parents is reinstalling landlines, hoping an old-school corded phone can restore patience and connection.

The family of a Perth man whose death was tied to the Optus Triple Zero outage claims authorities left them in the dark for weeks and are still unsure how his death was connected to the telco failure.

Optus says welfare checks have confirmed there were no adverse outcomes for more than a dozen customers who called triple-0 during an outage in the Hunter region yesterday.

Police are investigating damage to a communications tower in the NSW Hunter region after calls to triple-0 were impacted by an Optus outage.

Senior managers at the National Broadband Network intervened to accelerate a home internet upgrade for News Corp pundit Andrew Bolt and resolve a technical problem for a top executive's friend during the final stages of the infrastructure project's rollout.

A woman, who was unable to call triple-0 after men broke into her home while she was in her bedroom, is demanding answers from the telco as calls ramp up for a complete overhaul of the system.

An inquiry into the telco's triple-0 failure was green-lit by the Senate late on Tuesday and will hold its first hearings in Parliament House next week.

A Vodafone customer who was repeatedly unable to ring triple-0 says the major telco failed to help her fix the problem for months.

Business Correspondent David Taylor explains Optus' management structure as the telco announces two senior executives will step down.

Optus confirms two of its senior executives will step down as it continues to face scrutiny over a recent major triple-0 outage.

Some Samsung mobile phone users may be unable to call triple-0 in an emergency after Telstra announced testing had revealed more than 70 models were not connecting correctly.

More than 1,600 Dodo and iPrimus home internet and mobile customers were impacted by a hack of the telco's email and mobile services, the company confirms.

Rural communities battling power cuts to mobile towers during natural disasters are being offered a temporary solution with a trial of community-operated generators.

New questions are being asked about Optus's handling of the triple-0 outage, and what their priorities were. 

This week in Canberra, Tony Burke finally answered questions about the return of Islamic State relatives, Senate estimates turned into an episode of Utopia, and Andrew Hastie quit the frontbench.

The telco operator sent two emails about its outage, which understated its extent, to a departmental email address that had been changed a week earlier.